EMR Implementation Readiness
EMR updates needed to be thoroughly tested before rollout to avoid disrupting patient scheduling and daily operations. I partnered with IT and operational leaders to validate system changes, document expected workflows, and prepare frontline staff for a smooth and successful go-live.
Business Problem
EMR changes risked disrupting Patient Access workflows if issues were not caught before go-live.
Project Objective
Ensure EMR updates deploy without operational disruption and with staff prepared to use them.
Stakeholders
- IT / EMR Team
- Supervisors
- Front-line Staff
- Providers
Deliverables
- Testing Notes
- Readiness Job Aids
- Go-Live Support Plan
Planning
- Reviewed release notes and identified impacted workflows
- Built test scripts from real-world scenarios
- Scheduled testing windows and readiness training
Execution
- Executed test scripts and logged findings
- Coordinated with IT on defects and fixes
- Delivered readiness sessions and job aids
Monitoring & Controlling
- Tracked defect status through resolution
- Monitored go-live for issues
- Captured post-go-live feedback
Results
- Clean go-lives
- Fewer post-deploy escalations
- Staff prepared on day one
Business Impact
- Protected patient-facing operations
- Reduced rework post-deploy
- Strengthened IT/operations trust
Artifacts
Software Used
Skills Demonstrated
PMI Domain Mapping
- · Manage quality of products/deliverables
- · Plan and manage project compliance
- · Manage project changes
- · Support organizational change
- · Engage stakeholders
Resume Bullet
"Validated EMR changes against real-world Patient Access workflows and delivered readiness training, protecting go-lives from operational disruption."
STAR Interview Example
EMR updates threatened workflow disruption at go-live.
Validate changes and ready the team.
Built test scripts, executed testing with IT, and delivered readiness sessions and job aids.
Clean go-lives with fewer post-deploy escalations.
Lessons Learned
- Test the workflow, not just the screen
- Readiness is training + job aids + support
Evidence
Testing notes, defect logs, readiness materials.