Coordination work, in practice
Each case study is drawn from a role I have held. Together they show how I have coordinated operations, workflows, people, timelines, documentation, and stakeholders.
Multi-Practice Healthcare Operations Coordination
Operational and project coordination across 12+ medical practices: managing timelines, deliverables, and workflow improvements while working closely with my Operations Manager and clinical, operational, and IT teams.
Process Documentation & Workflow Improvement
Kept team processes accurate and consistent: maintaining SOPs, correcting outdated guidance, standardizing workflows, and helping the team adopt updated procedures.
Team Development & Operational Readiness
Supported team readiness through onboarding, training, coaching, and performance reviews, working with Operations leadership on team performance and operational needs.
Patient Access & Service Coordination
Coordinated high-volume scheduling and services between patients, physicians, and internal teams, keeping workflows and patient information accurate across internal healthcare systems.
Statewide Benefits Program Operations
Supported program operations within a statewide benefits initiative, maintaining accurate case records, tracking inquiries, and communicating program updates and timelines.
Retail Operations & Team Coordination
Managed daily operations: building staff schedules, delegating responsibilities, training employees, and maintaining operational standards, inventory accuracy, and team accountability.