Healthcare Operations LeaderSpecializing inProject Coordination
Delivering operational excellence, workflow optimization, cross-functional leadership, and continuous improvement across healthcare organizations while bringing enterprise-level project coordination expertise to every initiative.
- 5+
- Years Leading Ops
- 10
- Portfolio Projects
- 3
- PMI Domains
Three domains. One operator.
Every project maps to the People, Process, and Business Environment domains that define modern PM work.
People
Leadership, training, coaching, mentoring, stakeholder communication, knowledge sharing.
Explore domainProcess
Planning, execution, monitoring, documentation, reporting, QA, testing, continuous improvement.
Explore domainBusiness Environment
Operational efficiency, business value, cross-functional collaboration, org support, patient access improvement.
Explore domainFeatured projects
Centralized Patient Access Knowledge Base
As our department grew, I noticed that important information was scattered across emails, shared drives, and personal notes. I created a centralized knowledge base that gave the Patient Access team one trusted place to find provider information, insurance guidelines, scheduling workflows, and department procedures.
New Hire Training & Onboarding Program
As our team continued to grow, I recognized the need for a more consistent onboarding experience. I designed a structured training program that combined systems training, workflows, and coaching to help new Patient Access representatives build confidence, become productive faster, and deliver a consistent patient experience.
Scheduling Workflow Standardization
Scheduling processes varied across practices, creating unnecessary rework and inconsistent patient experiences. I analyzed existing workflows, identified bottlenecks, and introduced standardized scheduling processes that improved consistency, reduced errors, and helped teams work more efficiently.
Performance Improvement Program
Team performance varied widely, making it difficult to deliver a consistent patient experience. I created a structured coaching program that combined QA reviews, call observations, and personalized development plans to improve performance, build confidence, and create more consistent results across the team.
Operational Performance Reporting
Leadership needed a clearer view of operational performance across multiple practices. I created recurring KPI reports that transformed raw data into meaningful insights, helping leaders identify trends, monitor performance, and make informed decisions.
EMR Implementation Readiness
EMR updates needed to be thoroughly tested before rollout to avoid disrupting patient scheduling and daily operations. I partnered with IT and operational leaders to validate system changes, document expected workflows, and prepare frontline staff for a smooth and successful go-live.