Healthcare Operations Coordinator| Project Coordinator | Client & Team Operations
My healthcare operations roles have centered on the same work project teams rely on: coordinating operational initiatives across 12+ medical practices, communicating with stakeholders, maintaining processes and documentation, tracking performance, supporting implementation, developing teams, and improving workflows.
Projects & Operations
How I have applied coordination, documentation, and process skills in the roles I have actually held.
Multi-Practice Healthcare Operations Coordination
Operational and project coordination across 12+ medical practices: managing timelines, deliverables, and workflow improvements while working closely with my Operations Manager and clinical, operational, and IT teams.
Process Documentation & Workflow Improvement
Kept team processes accurate and consistent: maintaining SOPs, correcting outdated guidance, standardizing workflows, and helping the team adopt updated procedures.
Team Development & Operational Readiness
Supported team readiness through onboarding, training, coaching, and performance reviews, working with Operations leadership on team performance and operational needs.
Patient Access & Service Coordination
Coordinated high-volume scheduling and services between patients, physicians, and internal teams, keeping workflows and patient information accurate across internal healthcare systems.
Statewide Benefits Program Operations
Supported program operations within a statewide benefits initiative, maintaining accurate case records, tracking inquiries, and communicating program updates and timelines.
Retail Operations & Team Coordination
Managed daily operations: building staff schedules, delegating responsibilities, training employees, and maintaining operational standards, inventory accuracy, and team accountability.
What I Do
Client & Stakeholder Communication
- Stakeholder communication
- Client/patient communication
- Meeting participation
- Action-item follow-up
- Clear expectations and next steps
- Cross-functional coordination
- Issue escalation and resolution
Project & Operations Coordination
- Timeline tracking
- Deliverable tracking
- Milestone tracking
- Workflow coordination
- Implementation support
- Task prioritization
- Operational readiness
- Competing-priority management
Process Execution & Documentation
- SOP maintenance
- Process documentation
- Workflow standardization
- Documentation updates
- Corrective action tracking
- Process improvement
- Change support
- Knowledge sharing
Metrics & Performance
- KPI monitoring
- Operational metrics
- Recurring reporting
- Evaluations
- Quarterly reviews
- Performance tracking
- Identifying improvement opportunities
Team Development
- Training
- Skill updates
- Coaching
- 1:1 support
- Onboarding
- Performance support
- Team communication
Project Coordination in Practice
My Northwell Health experience included responsibilities across each stage of the project and operations lifecycle.
Training schedules, operational initiatives, readiness planning
Teams, stakeholders, Operations leadership, clinical / IT / operational partners
Workflow changes, onboarding, operational initiatives
SOPs, action items, process documentation, evaluations, reports
Milestones, KPIs, metrics, corrective actions
Quarterly reviews, evaluations, operational reporting
Workflow improvements, correcting inaccurate processes / documentation, skill updates, coaching
Coordinating Across Every Level
My work has involved coordination, communication, follow-up, and implementation support between leadership, operations, teams, partners, and the people we serve. I'm now bringing these transferable skills into formal project coordination roles.
Each case study includes a Stakeholder Map showing who was involved and how I communicated with them.
How I Work
- 01Understand the Objective
- 02Organize the Work
- 03Coordinate People & Priorities
- 04Communicate Expectations
- 05Track Progress
- 06Document Updates
- 07Review Metrics
- 08Address Issues
- 09Improve the Process
Project Management Professional Development
I am actively developing project management knowledge through structured study of planning, scheduling, dependencies, risk, change management, predictive/agile/hybrid approaches, and PMBOK concepts. This learning is separate from my paid work experience.