Featured Projects
Each project tells the story of a real business challenge, the solution I helped implement, and the impact it had on the organization. Together, they demonstrate my experience in leadership, process improvement, stakeholder collaboration, and project coordination across People, Process, and Business Environment.
Centralized Patient Access Knowledge Base
As our department grew, I noticed that important information was scattered across emails, shared drives, and personal notes. I created a centralized knowledge base that gave the Patient Access team one trusted place to find provider information, insurance guidelines, scheduling workflows, and department procedures.
Operational Performance Reporting
Leadership needed a clearer view of operational performance across multiple practices. I created recurring KPI reports that transformed raw data into meaningful insights, helping leaders identify trends, monitor performance, and make informed decisions.
Cross-Functional Operational Coordination
Coordinated between Patient Access, providers, IT, and practice management to keep operations aligned.