ANIQUECA SCARLETT
Healthcare Operations Coordinator · Project Coordinator · Client & Team Operations
New York, NY • (631) 552-9191 • AniquecaScarlett06@gmail.com • LinkedIn • Portfolio
Professional Summary
Healthcare Operations Coordinator and Project Coordinator with 5+ years of experience coordinating operational initiatives, workflows, and stakeholders across healthcare, program operations, and business operations environments. Experienced in SOP and process documentation, KPI monitoring and operational reporting, training and onboarding, implementation support, and continuous improvement, including coordinating initiatives across 12+ medical practices alongside Operations leadership. Brings an operational leadership and coordination foundation well suited to Project Coordinator and Project Operations roles.
Professional Experience
- Program Operations: Supported day-to-day operations within a statewide benefits initiative, coordinating participant inquiries and follow-up within established program processes and administrative workflows.
- Communication: Served as a point of contact for parents and guardians on eligibility, program requirements, and benefit access, communicating updates, timelines, and next steps clearly.
- Documentation: Maintained accurate case records within program systems, documented inquiries and actions taken, and followed established procedures to support data accuracy.
- Systems & Workflow: Guided participants through online portal navigation and benefit-access workflows, applying program requirements consistently.
- Project & Operations Coordination: Coordinated cross-functional operational initiatives across 12+ medical practices, managing timelines, deliverables, and workflow improvements and tracking initiatives through implementation.
- Collaboration: Worked closely with the Operations Manager on priorities and team needs; coordinated with clinical, operational, and IT teams to support system enhancements and workflow changes.
- Meetings & Follow-Up: Facilitated meetings, documented action items, and coordinated follow-up activities while monitoring progress.
- Process & Documentation: Maintained SOPs and process documentation, identified and corrected outdated guidance, supported workflow standardization, and communicated process changes to the team.
- Metrics & Quality: Monitored KPIs and operational metrics, prepared recurring operational reports for leadership, and tracked corrective actions and follow-up needs.
- Performance Reviews: Participated in employee evaluations and quarterly performance reviews, using performance information to identify areas requiring attention.
- Training & Development: Coordinated onboarding and training schedules, provided skill updates, and supported 1:1 coaching on processes and operational expectations.
- Continuous Improvement: Identified recurring workflow issues, supported process improvement initiatives, and supported adoption of process and system changes.
- Healthcare Scheduling: Managed high-volume patient scheduling, coordinating appointments and services across patients, physicians, and internal teams and supporting referral coordination and appointment preparation.
- Communication: Communicated scheduling requirements and next steps and resolved scheduling and access-related issues while managing competing priorities.
- Documentation: Verified and updated patient information across internal healthcare systems and maintained accurate scheduling records within established workflows.
- Workflow & Quality: Prioritized time-sensitive requests and maintained organized, detail-focused workflows in a high-volume operational environment.
- Operations Coordination: Managed daily business operations, coordinating staffing and responsibilities, maintaining store readiness and operational standards, and balancing competing priorities.
- Team Development: Created employee schedules, delegated daily responsibilities, trained employees on procedures, monitored performance, and provided coaching to support accountability.
- Process & Quality: Managed inventory processes and accuracy, monitored execution of daily processes, and identified and addressed operational issues.
- Communication: Communicated expectations and responsibilities to team members and resolved operational concerns to keep operations running smoothly.
Core Competencies
Project & Operations: Project Coordination, Operations Coordination, Workflow Management, Timeline & Deliverable Tracking, Implementation Support, Task Prioritization, Operational Readiness
Process & Documentation: SOP Management, Process Documentation, Workflow Standardization, Corrective Action Tracking, Process Improvement, Change Support
Communication & Collaboration: Stakeholder Communication, Cross-Functional Collaboration, Meeting Facilitation, Action Item Tracking, Issue Resolution, Team Communication
Performance & Quality: KPI Monitoring, Operational Reporting, Performance Metrics, Evaluations, Quarterly Reviews, Quality Monitoring, Data Accuracy
Team Development: Training, Onboarding, Skill Development, Coaching, 1:1 Support, Performance Support
Software & Technical Skills
Microsoft Excel · Google Workspace · Microsoft Office · Microsoft Outlook · Microsoft Teams · SharePoint · Salesforce · Soarian · Allscripts
Certifications
Google Project Management Professional Certificate (Completed) · CAPM (Preparing for Exam) · PMP (Career Goal) · CPR / AED (Certified) · Phlebotomy Technician (Certified) · Home Health Aide (Certified)