ANIQUECA SCARLETT
Project Coordinator · Healthcare Operations · Google Project Management Certified
New York, NY • AniquecaScarlett06@gmail.com • LinkedIn • Portfolio
Professional Summary
Detail-oriented Project Coordinator with more than five years of experience supporting cross-functional initiatives, coordinating operational projects, improving workflows, and driving healthcare operations. Skilled in stakeholder communication, project documentation, process improvement, KPI reporting, training, and coordinating projects from planning through implementation.
Professional Experience
- Coordinated cross-functional operational projects across 12+ medical practices, managing timelines and tracking deliverables for scheduling and workflow improvements.
- Partnered with leadership to implement new scheduling processes that reduced errors, rework, and appointment delays.
- Facilitated meetings, documented action items, and followed up on project milestones through implementation.
- Coordinated development of a centralized Patient Access knowledge base adopted department-wide, reducing repeat escalations.
- Trained and onboarded new employees while coordinating rollout plans and readiness sessions.
- Monitored KPIs and created recurring reports and dashboards supporting leadership decision-making.
- Collaborated with IT and clinical teams during workflow and system improvements, validating EMR changes before go-live.
- Maintained SOPs, process documentation, and workflow documentation under a consistent ownership and review process.
- Delivered structured coaching and QA feedback, improving team quality and performance consistency.
- Identified root causes of recurring operational issues and tracked corrective action to closure.
- Managed high-volume patient scheduling and data entry in a fast-paced healthcare environment.
- Communicated with patients, physicians, and internal teams to coordinate services and resolve scheduling concerns.
- Prioritized urgent requests while maintaining accurate and organized workflows.
- Verified and updated patient information across internal scheduling and healthcare systems.
- Supported referral coordination, appointment preparation, and patient access operations.
- Managed daily store operations, staff scheduling, inventory, customer service, and sales activities.
- Trained and supported employees on procedures, service expectations, and operational standards.
- Monitored employee performance and delegated daily responsibilities.
- Resolved customer concerns and maintained strong customer relationships.
- Supported inventory accuracy, merchandising, and store readiness.
Core Skills
Project Coordination · Project Planning · Stakeholder Management · Cross-Functional Collaboration · Process Improvement
Software & Technical Skills
Microsoft Excel · Google Workspace · Microsoft Office · Microsoft Outlook · Microsoft Teams · SharePoint · Salesforce · Soarian · Allscripts
Certifications
Google Project Management Professional Certificate (Completed) · CAPM (Preparing for Exam) · PMP (Career Goal) · CPR / AED (Certified) · Phlebotomy Technician (Certified) · Home Health Aide (Certified)