Career
Career Timeline
Every role has helped shape the way I lead projects, improve processes, and support teams. Here's how my experience has grown over time, from retail leadership into healthcare operations and now into project coordination.
Sally Beauty
Store Manager
2018 to 2019
Led daily retail operations and customer service
Managed scheduling and team performance
Trained and coached new employees
Oversaw inventory and merchandising
Leadership Training Scheduling Customer Service
Northwell Health
Patient Access Representative
2020 to 2020
Scheduled patients across multiple specialties
Verified insurance and patient information
Coordinated with providers and clinical staff
Maintained accurate patient records
Scheduling Customer Service Documentation EMR
Northwell Health
Patient Access Lead
2020 to 2025
Led a team supporting more than 12 medical practices
Trained and mentored new hires and team members
Standardized workflows, documentation, and quality processes
Created knowledge resources and training materials
Coordinated operational improvements across departments
Supported EMR readiness, testing, and process implementation
Analyzed reports and tracked operational performance
Leadership Training Reporting Process Improvement Testing Documentation Quality Assurance
Continuing Education
Professional Development
2025 to 2026
Completed the Google Project Management Professional Certificate (May 2026)
Built a project coordination portfolio based on real workplace projects
Preparing for the CAPM certification
Continuing to strengthen project coordination, stakeholder communication, and leadership skills
Project Management Training Leadership