Featured Projects
Each project tells the story of a real business challenge, the solution I helped implement, and the impact it had on the organization. Together, they demonstrate my experience in leadership, process improvement, stakeholder collaboration, and project coordination across People, Process, and Business Environment.
Performance Improvement Program
Team performance varied widely, making it difficult to deliver a consistent patient experience. I created a structured coaching program that combined QA reviews, call observations, and personalized development plans to improve performance, build confidence, and create more consistent results across the team.
Operational Performance Reporting
Leadership needed a clearer view of operational performance across multiple practices. I created recurring KPI reports that transformed raw data into meaningful insights, helping leaders identify trends, monitor performance, and make informed decisions.