Featured Projects
Each project tells the story of a real business challenge, the solution I helped implement, and the impact it had on the organization. Together, they demonstrate my experience in leadership, process improvement, stakeholder collaboration, and project coordination across People, Process, and Business Environment.
Centralized Patient Access Knowledge Base
As our department grew, I noticed that important information was scattered across emails, shared drives, and personal notes. I created a centralized knowledge base that gave the Patient Access team one trusted place to find provider information, insurance guidelines, scheduling workflows, and department procedures.
Scheduling Workflow Standardization
Scheduling processes varied across practices, creating unnecessary rework and inconsistent patient experiences. I analyzed existing workflows, identified bottlenecks, and introduced standardized scheduling processes that improved consistency, reduced errors, and helped teams work more efficiently.
Standardizing Operational Documentation
As our department continued to grow, I noticed that documentation was inconsistent and often outdated. I led the effort to standardize templates, organize resources, and establish documentation standards that made information easier to maintain, easier to find, and more reliable for the entire team.
Operational Problem Resolution
Owned resolution of recurring operational issues by isolating root causes and driving corrective action.