Featured Projects
Each project tells the story of a real business challenge, the solution I helped implement, and the impact it had on the organization. Together, they demonstrate my experience in leadership, process improvement, stakeholder collaboration, and project coordination across People, Process, and Business Environment.
New Hire Training & Onboarding Program
As our team continued to grow, I recognized the need for a more consistent onboarding experience. I designed a structured training program that combined systems training, workflows, and coaching to help new Patient Access representatives build confidence, become productive faster, and deliver a consistent patient experience.
Performance Improvement Program
Team performance varied widely, making it difficult to deliver a consistent patient experience. I created a structured coaching program that combined QA reviews, call observations, and personalized development plans to improve performance, build confidence, and create more consistent results across the team.
Future Team Lead Development
Mentored high-performing representatives into team-lead readiness through structured development.